Some frequently questions from our customers.
Please do not hesitate to contact us if you have any new questions regarding our products, maintenance or purchase.
In the rest of the world, depending on where exactly, delivery will take place within 15 working days.
Here are the steps to follow:
- write a brief description regarding the issue you found on the product
- take 4/5 photos where you can clearly see the defect, including a photo of the complete head from both the front and back
- send everything to the email firstname.lastname@example.org, your email including photos not must exceed the magnitude of 10 MB.
If the product you bought is wrong, such as size or fantasy, you can change within a maximum of 100 days from receipt of the package. They will be accepted only unused and unwashed items. Also it is important not to tear the labels and do not dirty the goods.
The shipping cost for return for defective products is charged to APU, for wrong purchases, shipping costs are charged to the buyer.
As our products are entirely handmade and not treated with dyes chemical, the slightly difference of colours on articles compared to the pictures on our website, the different color shades inside the garment and any more loose points inside the garment are not considered as defects, but they are an integral part of the craft process.